FREQUENTLY ASK QUESTIONS
1.) What other metals can you offer me?
We can also provide you rings and jewelries made in Pure 925 Sterling Silver, JEWELERS WHITE / YELLOW ALLOY, and real Yellow or White Karat Gold metals. Plus, choose your own ring appearance like 24K Yellow Gold tone or Rhodium Electroplating.
If you like to have your ring made in this metals please send us an email. We will surely give you a reasonable and affordable price for any metals that you like.
JEWELERS WHITE / YELLOW ALLOY - A special mixture of non-precious metal that is durable and brilliant at a very affordable price. Can be Electroplated in Rhodium or Gold with 0.5 Microns for extra thickness and anti-tarnish. e.g. Siladum, Lasium, Brass or Stainless Steel.
STERLING SILVER - A semi-precious metal. A bright brilliant white metal that is commonly used in jewelry. Commonly used in fine and other jewelries. This is quite expensive cost price.
REAL KARAT GOLD - Precious kind of metal. Pure gold has a bright yellow color and luster traditionally considered attractive, which it maintains without oxidizing in air or water. Expensive cost price. Used for authentic championship rings. You can ask for the quotation of the following, 10K, 12K, 14K, or 18K Gold Metals.
2.) Not sure of my own ring size, How can i measure it?
How to measure your finger
1. Wrap a piece of string or paper strip around the base of your finger.
2. Mark the string or paper where it overlaps to form a complete circle.
3. Measure the length of the section of string or paper where it overlaps around the finger.
4. Compare your measurement with this chart to determine your ring size.
5. Please note: You need to take the knuckle into consideration when sizing. The base of your finger may be smaller then your knuckle. Also wider bands should be sized ½ -1 size larger.
***To get your friends ring size, ask to clean his/her ring the next time in the mall. Most jewelry stores will do it for free. Then you can secretly ask the sales person to check the size for you.
3.) Can I put my own name on the shank of the ring?
Yes, we offer free customization's of NAME inserts on the side/ shank portion of the ring. Any players' name is possible or even your own name can be put on the side of the ring. Number or Team position can also be added if available in space.
Note: Name inserts must be 15 characters or below (including space)
4.) How to keep my jewelries shinning and stunning?
Simple steps that will help you keep your jewelry looks like "brand new"
When cleaning your jewelry simply soak it in warm water with a little mild soap or ammonia. If necessary scrub the stone potions with a soft toothbrush to loosen debris or to clean behind stones. After brushing, just rinse with lukewarm water and allow the jewelry to dry. Do NOT rub your jewelry with anything rough other than a polishing cloth or fine piece of cotton cloth. Avoid coming in contact with chemicals like chlorine, perfumes, and hair products when wearing your jewelry. Remember to always store your jewelry in a clean, dry and soft place.
Placing it in a ring box is ideal to keep it brilliant.
5.) What is the return and repair policies?
We are committed to give you the best customer service possible. If for any reason you are dissatisfied with a purchase, please contact us and we'll assist you with a prompt solution. Please let us work on the issues. We'd like to settle any problem in a friendly manner.
We always reply to messages within 2 business days (off-duty at weekend). Due to the difference of time zone between Philippines and your location, sometimes the answer will be delayed. If you do not get a response from us after 2 business days, please check your junk or spam mailbox.
Unsatisfied product can be returned within 7 days from the date received. We can offer a free repair charge, but we are not responsible for return shipping cost. Please contact us for assistance before sending out your return.
6.) Guarantee and Warranty
We offer the best money back guarantee. Only the finest materials have been used to insure years of enjoyment and satisfaction. Your jewelry is covered by a full manufacturer's lifetime warranty. It is unlikely you like have a problem with your jewelry. For the life of your jewelry, we will provide the following services, absolutely free:
- replace or repair any defects in materials or workmanship.
- replace broken or defective stone.
- re-size, refinish or re-polish your jewelry.
*Minimum shipping fees will be charge to the customer or buyer.
7.) How do I pay order? Is it secure?
The mySPORTSring Collections! checkout process uses PAYONEER, one of the most trusted online payment solutions on the web. Because of this, mySPORTSring Collections! has all the same securities and payment fraud protection as PayPal.com. Before entering any personal credit card information, you will be transferred to PAYONEER secured servers. They accepts VISA, MASTERCARD, DISCOVERY, AMERICAN EXPRESS and DINER'S CLUB.
8.) What if something wrong with my order?
If you have a problem with an order from this store, Please contact us directly through [email protected]
9.) How long would it take to received my order?
Custom rings typically take 5-7 weeks for production. There are times when an unforeseen situation happens when crafting some rings. In this situation, please allow up to an additional four weeks. These delays are very rare, but sometimes necessary to make sure the ring is crafted exactly as our customers expect.
10.) How can i send my orders and pay for it?
For easy way of sending orders, please use our ORDER FORM and complete all necessary information. After request had been review and approved, we will send you invoice of the payment method you choose.
11.) Can i use my Credit Card via Western Union in paying my orders?
Absolutely YES, Western Union Send Money Online offers credit card payments. It is really fast and safe. Please contact us for assistance.
12.) Disclaimer / Provisions
As collectors, we assumes that all customers has the right or permission to reproduced any serviced marks, trademarks or copyrighted designs or any logo design posted on this site. We do not state that all products listed are of original or authentic copies, therefore they do not violate any copyright laws and agreement posted or any terms and conditions related and stated by other sites. Our listed products can also be seen on other websites.
"mySPORTSring Collections" bears no responsibility for any disputes or legal copyrighted infringement.